Refund policy

Refunds and Returns Policy

At Thread Culture, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with our easy returns and refunds process.

Returns:

• You have [14] days from the date of purchase to return any unused, undamaged items in their original packaging.
• To initiate a return, please contact us at contact@threadculture.co.nz with your order number and the reason for the return.
• Once your return is approved, you will receive a Return Authorisation (RA) number and instructions on how to send the item back to us.

Eligibility for Returns:

• Items must be returned in new, unused, and resellable condition.
• Any items that are damaged, worn, or altered cannot be returned.

Refunds:

• Once your returned item is received and inspected, we will send you an email to notify you. Refunds typically take [14] business days if approved to process.
• Shipping fees are non-refundable, and the customer is responsible for return shipping unless the return is due to a mistake on our part.

Exchanges:

• If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item.

Non-Returnable Items:

• Certain items are non-returnable, such as gift cards and sale items.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within [7] days of receiving your order. We will arrange for a return or replacement at no additional cost.

For any further questions or assistance with your return, please don’t hesitate to contact us at contact@threadculture.co.nz. We’re here to help!