Shipping policy

Please read through our shipping and delivery policy to understand how we handle your orders.

Processing Time:

• Orders are processed within [2-3] business days, excluding weekends and holidays.
• You will receive an order confirmation email once your order is successfully placed, followed by a shipping confirmation once your order has been dispatched.

Shipping Methods and Rates:

• At the moment we only offer standard shipping on orders.
  NZ (Fixed rate $15NZD) & AUS (Fixed rate $30NZD)

Shipping Destinations:

• We currently ship to NZ and AUS only. Unfortunately, we do not offer international shipping to other regions at this time.

Shipping Delays:

• While we make every effort to ensure timely delivery, occasional shipping delays may occur due to factors beyond our control, such as weather conditions, holidays, or issues with the carrier.
• If there are significant delays with your order, we will notify you as soon as possible.

Damaged or Lost Shipments:

• If your order is damaged or lost in transit, please contact us within [14] days of receiving your tracking information. We will work with the courier to resolve the issue and either send a replacement or issue a refund as appropriate.

Delivery Address:

• Please ensure that your shipping address is correct before completing your order. We are not responsible for items delivered to incorrect addresses provided by the customer.

Customs and Import Taxes:

• For international orders, the customer is responsible for any customs fees, duties, and taxes that may be incurred upon arrival in the destination country.

If you have any questions about our shipping and delivery policies, please don’t hesitate to reach out to our customer service team at contact@threadculture.co.nz.